By accessing ionio.ai, submitting a form, booking a call, downloading a resource, or otherwise engaging with us, you agree to these terms. If you do not agree, do not use the site or our services.

If you are entering into these terms on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity, and "you" refers to that entity.

The Site and the Services are intended for business use by people aged 18 or over. You agree that any information you give us is accurate and current, and that you will keep it up to date. You are responsible for anything done under your account or through credentials you control.

Ionio provides AI consulting and transformation services. Depending on the engagement, this can include opportunity discovery and strategy, technical architecture, custom software and AI system development, integration into existing systems, deployment, enablement and training, and ongoing support.

The Site itself is informational. Nothing on it is an offer capable of acceptance, and publishing a case study, research paper, capability or price indication does not commit us to provide any specific service. A binding relationship arises only when both parties sign an Engagement Agreement.

We may modify, suspend or discontinue any part of the Site at any time without notice.

If there is a conflict between documents, the following order applies, from highest to lowest: (1) a signed master services agreement or non-disclosure agreement; (2) a signed statement of work, proposal or order form; (3) these terms; (4) any other material published on the Site.

These terms fill gaps rather than override negotiated commercial agreements.

Delivery depends on inputs only the client can provide. You agree to:

Delays caused by missing inputs, access or approvals may shift timelines and, where they cause standing time, may affect fees.

You agree not to:

We may restrict or block access where we reasonably believe these rules have been broken.

The Site and all content on it, including text, research, white papers, case studies, graphics, code, design and the Ionio name and marks, are owned by us or our licensors and protected by intellectual property laws. Nothing on the Site transfers any right to you except the limited right to view and use it for your own internal business purposes.

Client Materials remain the property of the client. The client grants us a non-exclusive, royalty-free licence to use them solely to perform the Services for the duration of the engagement.

Unless the Engagement Agreement says otherwise, ownership of custom Deliverables transfers to the client on full payment of all amounts due for the work in question.

We retain ownership of everything we bring to an engagement or develop independently of it, including our methods, frameworks, internal tooling, libraries, templates, architectural patterns and general know-how. Where any of this is embedded in a Deliverable, the client receives a perpetual, worldwide, non-exclusive, royalty-free licence to use it as part of that Deliverable.

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

Each party will keep the other's confidential information in confidence, use it only for the purposes of the engagement, and protect it with at least the same care it applies to its own confidential information. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law, provided reasonable notice is given where permitted.

Where a separate non-disclosure agreement is in place, that agreement governs.

Our work involves probabilistic AI systems, including large language models. These systems can produce output that is inaccurate, incomplete, biased or unsuitable for a given purpose, and identical inputs can produce different outputs. We design, test and evaluate for reliability, but we cannot guarantee that any AI system will be error-free or produce a specific result.

You are responsible for reviewing AI output before relying on it, and for maintaining human oversight in any process where an error would cause harm, legal exposure or material loss.

Our work commonly depends on third-party platforms, model providers, cloud infrastructure and APIs. Those services are governed by their own terms, pricing and availability, which can change without notice to us. We are not responsible for their acts, omissions, outages, price changes, model deprecations or policy changes, and any resulting rework is treated as a change of scope.

Links on the Site to third-party sites are provided for convenience and do not imply endorsement.

We warrant that the Services will be performed with reasonable skill and care by suitably qualified personnel, and in a professional manner consistent with industry standards.

Except for that warranty and any warranty expressly stated in an Engagement Agreement, the Site, its content and the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant any specific business, commercial or financial outcome.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill or business interruption, whether in contract, tort or otherwise, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Services is limited to the total fees paid by the client to us under the relevant Engagement Agreement in the 12 months preceding the event giving rise to the claim. For use of the Site where no fees have been paid, our total aggregate liability is limited to USD 100.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

You agree to indemnify and hold us harmless from claims, damages, liabilities and reasonable costs arising from your breach of these terms, your misuse of the Site, your Client Materials infringing a third party's rights, or your use of Deliverables in a manner or for a purpose not contemplated by the Engagement Agreement.

These terms apply for as long as you use the Site. Engagements run for the term set out in the Engagement Agreement.

We will not name a client or describe an engagement publicly without prior written consent, other than in anonymised form that does not identify the client. Where consent is given, it may be withdrawn on reasonable notice for future use.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, civil unrest, epidemics, government action, labour disputes, failures of internet or power infrastructure, and outages or discontinuation of essential third-party platforms. The affected party will notify the other promptly and use reasonable efforts to resume performance.

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. The state and federal courts located in the State of Delaware have exclusive jurisdiction, and both parties submit to that jurisdiction.

Before commencing proceedings, the parties will attempt in good faith to resolve the dispute through discussion between senior representatives for a period of 30 days. Where an Engagement Agreement specifies a different governing law, venue or dispute mechanism, that agreement prevails.

We may update these terms from time to time. The effective date at the top of this page shows the current version. Changes apply from the date they are posted and do not retroactively alter the terms of a signed Engagement Agreement. Continued use of the Site after an update means you accept the revised terms.

Questions about these terms can be sent to the address below, or raised through the contact form on our website.